involves offering assistance and support to sellers on the Bigbasket platform.
Onboarding and training sellers on the platform
Assisting with order and inventory management
Providing insights and analytics to optimize sales and performance
Offering marketing and promotional support
Documenting and tracking seller interactions using CRM software
Providing support for logistics and shipping
Offering support for customer service and query resolution.
Helping sellers with product listings and catalog management
Resolving technical issues and platform-related problems
Assisting with returns, refunds, and replacements
Ensuring compliance with Big basket’s policies and terms
Continuously improving support processes and procedures
Assisting with payment and settlement issues
Providing training and support for new features and updates.
Auraa Info's e-commerce seller support services aim to help online sellers streamline their operations, improve customer satisfaction, and increase sales